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How to submit a warranty claim?
CoolWallet Online Purchase You can submit a warranty request via email with the subject line “Warranty Application” to our customer service at support@coolbitx.com. Please include the following information in your email: Full name of the purchaser (must match the order...
The warranty period has exceeded 12 months. Defects caused by improper storage, misuse, or incorrect installation. Defects resulting from unauthorized modifications to the product structure. Damage resulting from self-modification, cutting, or repairing the product. Non-original purchasers (warranty rights are non-transferable)....
One-Year Limited Warranty for CoolWallet products
The limited warranty applies exclusively to CoolWallet series products purchased directly from CoolBitX or through CoolBitX’s authorized local retailers. All CoolWallet series products sold by CoolBitX include a limited warranty valid for 12 months from the date of purchase. Upon...