Help Center
Can I replace a damaged, defective or broken product?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...
Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...