幫助中心
What if I sent a payment to an expired Bitpay invoice?
If you sent a payment to a Bitpay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. Please contact Bitpay directly for assistance, thank you for...
Paying a BitPay invoice consists of 3 steps:
Select the wallet and cryptocurrency you want to pay with.
Fill in the payment details in your wallet.
Validate the transaction from your wallet.
I paid for the order through Bitpay, will I receive my order?
CoolWallet will send a confirmation email once the Bitpay payment is received. If you've checked your spam folder and still haven't found an order confirmation, please contact our Customer Support and provide the following information: Order ID; Proof of payment;...
What payment methods are available?
We accept
credit card
Bitpay
Please note that your payment will be charged in New Taiwan Dollars (NTD).
What do I do when an invoice expires via Bitpay but I have not yet paid it?
When you create a BitPay invoice it is only valid for 15 minutes. If the invoice expires, you will have to return to CoolWallet’s website in order to submit your payment. After the invoice window has expired, you will see...