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為了讓您隨時了解訂單進度，您將收到三封重要電子郵件：
訂單確認- 我們已成功收到您的訂單。
您的 CoolWallet 訂單更新- 通知您的訂單目前正在處理中。
CoolWallet 出貨狀態- CoolWallet 出貨後，您將收到一封包含您的追蹤號碼的電子郵件。
🔎為什麼沒收到訂單通知信 ?
如未收到出貨通知信，可能是因網路狀況、信箱容量不足、郵件分類至垃圾信箱或其他郵件系統等因素所致。請將support@coolbitx.com新增至您的電子郵件聯絡人或安全寄件者清單。
Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...
Why does my box look different from what's shown on the website？How do I check for tampering?
Please refer to the packaging contents as shown on the official website and ensure that the product you received has an authenticity label and is fully sealed. Although there are numerous websites offering cold wallets, the safest option is to...
What Tag/Memo should I specify when transferring XRP/ XLM / TON / ATOM to CoolWallet?
A destination tag, memo, or message is an additional address identifier in numeric or text form. It is commonly used to specify the recipient of transfers for assets like XRP, XLM, TON, and ATOM on centralized exchanges. However, when transferring...
How do I transfer cryptocurrency from an exchange to CoolWallet?
You can transfer cryptocurrencies supported by the CoolWallet App to your wallet address. To do this, you’ll need to generate a recipient address in the CoolWallet app.What you need to do: Download the CoolWallet App. Tap the "Receive" at the...